Privacy Policy

KRAFTIZN (“KRAFTIZN,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.

KRAFTIZN is an Ontario-registered business based in Toronto, Ontario, Canada. We sell eco-friendly, handcrafted and artisan products, including rattan and water hyacinth bags, coconut shell products, home décor, wooden products, candles, bowls, spoons, and other handmade goods sourced from artisans and vendors across India.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

When you visit our website, contact us, create an account, or place an order, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Information you provide when contacting us
• Website browsing and usage information
• Device, browser, and technical information
• IP address and information collected through cookies or similar technologies

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Arrange delivery and shipping
• Process payments
• Communicate with you about your order
• Respond to questions, requests, or customer service inquiries
• Provide updates regarding your purchases
• Improve our website, products, and customer experience
• Prevent fraud, misuse, or unauthorized transactions
• Maintain business and transaction records
• Send promotional or marketing communications where permitted by law and where you have provided consent
• Comply with applicable legal, regulatory, tax, and accounting requirements

We do not sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website may be processed by third-party payment processors. KRAFTIZN does not generally receive or store your complete credit card number or payment authentication information.

Payment information is handled by the applicable payment provider in accordance with its own privacy policy and security practices.

4. Sharing Your Information

We may share limited personal information with trusted service providers when necessary to operate our business.

These may include:

• Payment processors
• Shipping and delivery providers
• Website hosting and e-commerce service providers
• Technology and website service providers
• Marketing or analytics providers, where applicable
• Professional advisors such as accountants, lawyers, or other service providers
• Government authorities or law enforcement where required by law

We only share information where reasonably necessary for the relevant business purpose or where required or permitted by applicable law.

5. Our Products and Artisan Vendors

KRAFTIZN works with vendors and artisans across India to source handcrafted and eco-friendly products.

Your personal information is not shared with our artisans or vendors unless it is reasonably necessary to fulfill an order or provide a service. Where information is shared with service providers or vendors, we take reasonable steps to ensure that the information is handled appropriately.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Understand website traffic and customer behaviour
• Support marketing and advertising activities, where applicable

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

If you choose to subscribe to our emails, newsletters, promotions, or other marketing communications, we may use your email address to send you information about KRAFTIZN, including new products, promotions, collections, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

KRAFTIZN follows applicable Canadian requirements concerning commercial electronic messages.

8. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business records, resolve disputes, comply with legal or accounting obligations, and enforce our agreements.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or dispose of it.

10. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the ability to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is collected, used, or disclosed
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Unsubscribe from marketing communications

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before responding to certain requests.

11. Information About Children

Our website and products are intended for general consumers and are not directed specifically toward children.

We do not knowingly collect personal information directly from children without appropriate consent.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

KRAFTIZN is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

KRAFTIZN
Toronto, Ontario, Canada
Email: contact@kraftizn.com